Refund policy

Return and Refund Policy for Atlas Extensions

Effective Date: 25th June, 2024

Thank you for shopping at Atlas Extensions. If you are not entirely satisfied with your purchase, we're here to help.

Notification Period: To be eligible for a return, you must notify us within 2 days of receiving your shipment. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Contact Us: To initiate a return, please email us at atlasextensions@gmail.com. Provide your order number, the details of the item you wish to return, and the reason for the return.

Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Address: Please contact us via email to obtain the address to which the product should be sent back.
Consider Using a Trackable Shipping Service: We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Inspection: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

Defective or Damaged Items: If you need to exchange it for the same item, send us an email at atlasextensions@gmail.com. Please note that exchanges are subject to availability of stock.

Exceptions: Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Refund or Reshipment: If you haven’t received a product within a month of the expected delivery date, please contact us. You can choose between a full refund or a reshipment at no additional cost.

If you have any questions or concerns about our Return and Refund Policy, please contact us at: